Tech

Advantages to Using Operator Assisted Conference Calling

It sounds so easy to set up a conference call.  Send out an invite and people will show up on time and join right in with the right tech, right?  Well, not always.  A lot of things can go wrong, delay the call, and cause problems.  At worst, it’s inefficient, but it can also send the wrong message to clients, customers, or investors.

Operator assistance before, during, and after your conference call can take care of all the arrangements and guide participants from start to finish.

  • Consulting
  • Scheduling
  • Starting the Call
  • Monitoring
  • Reporting

Consulting

Instead of worrying about the details, you can discuss your goals and needs with your facilitator ahead of time. They will guide you through the process and help you decide what services you need.  Then, they will manage the process for you.

Scheduling

Before calls, operator assistance can come in the form of scheduling.  This includes sending out the registration notice and allowing you to gather data and information – whether it’s a simple email address or other information.  Callers can also be provided with toll-free calling numbers, either domestically or internationally.

Starting the Call

Callers can be assigned unique ID numbers.  This allows for faster connections and make it easy to identify who is on the call.  Operators can answer the phone when participants call and put them in queue, or they can initiate calls by dialing out to predetermined phone numbers. 

Monitoring

During calls, operators can manage access, handle muting, and facilitate question and answer periods.  If there is any technical issues, there will be someone on the call to handle it immediately.

Reporting

In addition, you can arrange for automatic recording of your conference call and make it available for those that are unable to join.  Participants can listen to the recording via password protected streaming audio over the internet, or by calling in to a toll-free number.  Transcription services are also available.

Available options for operator assistance with conference calling:

  • Registration Services Including Online Registration Page
  • Live Operator Answer
  • Online Live Conference View
  • Operator Dial-Out
  • Online or Live Scheduling
  • Email Confirmations
  • Communications Line
  • Standing Reservations
  • Unique User IDs (If Desired)
  • Conference Recording
  • Executive Sub-Conferencing
  • Cross Check Participants Against Security Codes/Lists
  • Q & A
  • Full Time Operator Monitor
  • One Touch Operator Assistance
  • Post Conference Participant List
  • Transcription

Operator assisted conferencing lets participants know right away that you are respectful of their time and do things in a professional manner.  Operated assisted conference call are a hassle-free way to make sure your calls go smoothly.

Source

https://www.broaddata.com/services/operator-assisted-conferencing/